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Relay UK

Coronavirus: We’re here to make sure you can stay in touch

Considering the evolving situation around coronavirus, BT would like to reassure all Relay UK users that the safety and welfare of our customers and colleagues is paramount. As your Relay provider, we’re committed to trying to make sure our service and support remain available for you at all times. 


We’re putting measures in place so that we can deal with any issues arising as a result of the outbreak and monitoring developments closely day by day so we can react appropriately.


We’re currently experiencing an increase in call volumes due to the coronavirus outbreak. Our teams are currently giving priority to connecting 999 emergency calls – including Relay 999 calls – during this busy time. We’re committed to connecting your relay call, but please be aware that you may have to wait longer than usual for an advisor to join your call. Thank you for your patience – we really appreciate it.


What does this mean for you? 


Relay UK plays a key part in the critical national infrastructure of the UK to support people with hearing loss or speech difficulties contact others on the phone. The relay and many other services are likely to be stretched as more people access them during this time of unprecedented uncertainty. 


Our business continuity and incident management plans include maintaining critical business processes as our first priority. We have certain responsibilities to support the UK Critical National Infrastructure whatever the incident or emergency.  



Further information


NHS 111 is now available 24 hours a day in British Sign Language (BSL).  So any Relay UK customers who are BSL users has access to this service at


Further guidance is available from SignHealth at