Contact us

Please Note: We cannot help if it’s about your phone line, phone bill or broadband – or anything else such as relay deliveries! If it doesn’t relate to Relay UK, please contact your phone or broadband provider, or the company that your query relates to.

Call us

Phone

0800 7311 888

Relay UK app (or Textphone)

0800 500 888

We’re open:
Monday-Saturday, 9am-6pm
Sunday, 9am-1pm
Public holidays, 9am-5pm (closed Christmas Day)

British Sign Language (BSL)

Use a BSL interpreting service to contact us.

Find out how to contact us with BSL.

Fill in our web form

Or email us at relay.uk.helpdesk@bt.com

We'll get back to you in five working days.

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