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Relay UK

Downloading the app

How to download the app, link your number, and set up Relay UK.

1. Download the app

You can download the Relay UK app from Apple's App Store for iOS devices or download from Google Play for Android devices.

For Windows PC, Intel-based Macs and Linux you'll find links in the sections below.

    1. Open the App Store on your iPhone or iPad.
    2. Search for Relay UK and look for the Relay UK icon
    3. Select Get then download and install the App.

    By downloading the Relay UK app, you accept our BT Applications Software Licence Agreement

    If you're reading this on the iPhone or iPad you want to use Relay UK on, you can go straight to the Relay UK app in the App Store.

    Tip: 'Allow' the Relay UK app to send you notifications to automatically receive app updates.

    1. Open Google Play on your Android device.
    2. Search for Relay UK app and look for the Relay UK icon.

    3. Select to download and install the App.

    By downloading the Relay UK app, you accept our BT Applications Software Licence Agreement

    If you're reading this on the tablet or phone you want to use Relay UK on, you can go straight to the Relay UK app in Google Play.

  • Available for Windows 7, 8 and 10 with Java 1.7 or later installed

    NOTE: The new Relay UK app will be available soon. In the meantime you can continue to use NGT Lite with your Desktop Computer.

     

    By downloading NGT Lite, you accept our BT Applications Software Licence Agreement

     

    If you can't run the Window installer

    1. Download a zipped copy of the files.
    2. Extract the NGT Lite folder and all the files in the .zip into a suitable folder on your Windows PC.
    3. Double-click the NGT Lite.exe file to launch the app.

    See how to download NGT Lite on a Windows PC

  • Available for Intel-based Apple Macs running OS X 10.7.3 or later and with Java 1.7 or later installed

    NOTE: The new Relay UK app will be available soon. In the meantime, you can continue to use NGT Lite with your Desktop Computer.

     

    By downloading NGT Lite, you accept our BT Applications Software Licence Agreement.

    1. Download NGT Lite for Mac.
    2. Double-click to unarchive the file, then move to the Applications folder on your Mac.
    3. Double-click NGT Lite.jar to launch it.

    If you can’t run the app:

    1. If you get a Security notification after you launch NGT Lite.jar, check your ‘Security & Privacy’ settings in System Preferences and 'allow apps from anywhere'.
    2. When prompted, allow NGT Lite to run.

     

    Remember: NGT Lite is currently only supported on Intel-based Mac Computers running OS X 10.7.3 or later

  • Available for Linux computers with Java 1.7 or later installed

    NOTE: The new Relay UK app will be available soon. In the meantime, you can continue to use NGT Lite with your Desktop Computer.

     

    By downloading NGT Lite, you accept our BT Applications Software Licence Agreement.

    1. Download NGT Lite for Linux.
    2. Extract the files to a convenient folder on your computer. 
    3. Launch NGT Lite by opening NGT Lite.sh.

2. Linking your number

The first time you open the app you’ll need to link your phone number before you can use it. 

    1. When you first install and open the Relay UK app on your iPhone, you'll be prompted to link your number. You can link your mobile number or another number and have the option to add more numbers later.
    2. Enter the phone number you want to link to 
    3. Add a name for the linked number if you want to 
    4. Confirm the number you're linking
    5. You'll now see a message asking you to verify the link by calling 0800 500 888 from the phone you want to link .
    6. Call the 0800 number from the phone you want to link. Once connected, you can disconnect the call almost straight away. It only takes a moment.
    7. You should see a message telling you that you've successfully linked the number.
    8. You only need to link an individual phone number to the app once - and the same number can be linked to more than one app.
    1. When you first install and open the Relay UK app on your Android Phone, you'll be prompted to link your number. You can link your mobile number or another number and have the option to add more numbers later.
    2. Enter and Confirm the phone number you want to link to ( you can also Add a name for the linked number if you want to)
    3. You'll now see a message asking you to verify the link by calling 0800 500 888 from the phone you want to link.
    4. Call the 0800 number from the phone you want to link. Once connected, you can disconnect the call almost straight away. It only takes a moment.
    5. You should see a message telling you that you've successfully linked the number.
    6. You only need to link an individual phone number to the app once -  and the same number can be linked to more than one app.
    1. Open the NGT Lite app on your computer or tablet.
    2. The ‘Options’ pop-up will open if you haven’t linked a number.

      If it doesn’t click the Options button NGT Lite app - Options button in the top left corner of the screen to open the options screen.

    3. Press Add Phone Number.
    4. Enter the phone number you want to link to - this could be your mobile or landline number.
    5. Press Link.
    6. You'll now see a message asking you to call 0800 500 888 from the phone you want to link.
    7. Call the number. When you’re connected, wait for the 'success' message to appear on the app screen and then disconnect the call.
    8. You only need to link an individual phone number to the app once. You can link up to 10 numbers to your app, and a number can be linked to more than one app.

    See how to link the app on a Windows PC

3. Setting your communication preference

  • Deaf, hard of hearing, or speech-impaired?

    Select how you want to use the Relay UK app once you’ve linked your number(s). You’ll be prompted to do this before you start using the app and it will help our Relay Assistants better handle your calls.

    You can choose from:

    -          I’ll be typing and reading (use if you’re deaf, hard of hearing or speech impaired)

    -          I’ll be typing and hearing (recommended if you’re speech impaired as this mutes the line)

    -          I’ll be speaking and reading (use if you’re deaf or hard of hearing and can talk clearly)

    If you want to change your communication preference, just select this from your menu options.

  • Deaf, hard of hearing, or speech-impaired?

    1. Open the ‘Options’ screen again.
    2. Select Text Relay.
    3. You’ll see three options to choose from:
      - I'll be typing and hearing (use if you’re speech impaired as this mutes the line)
      - I'll be typing and reading (use if you’re deaf, hard of hearing or speech-impaired)
      - I'll be speaking and reading (use if you’re deaf or hard of hearing and can talk clearly)

4. Done

You're now set up and ready to go!