We're sorry if you're not happy with our service. When things go wrong, we want to know so we can put them right as quickly as possible.
So if you're not happy about anything directly connected to the Relay UK service, please get in touch.
We're sorry if you're not happy with our service. When things go wrong, we want to know so we can put them right as quickly as possible.
So if you're not happy about anything directly connected to the Relay UK service, please get in touch.
We're able to help with complaints about the service.
We won’t deal with complaints about anything else, including complaints about:
Go to contact us and choose how you'd like to get in touch with us about your complaint. You can:
We'll try to come to an agreement with you about your complaint. How long it takes depends on how you contacted us (see above) and how complicated your complaint is.
If we need to look into your complaint in detail after we've contact you, it might take up to a further 10 working days for us to get back to you again.
If you’ve been through each of these steps, we’ve sent you a ‘deadlock’ letter, and you’re still not happy, please contact your communications provider (your phone company) and follow their complaints procedure.