Dial 18000 instead of the normal 18001 through the app or from a textphone
The Relay UK service lets deaf, hard of hearing, or speech-impaired people in the UK alert police, ambulance, fire, or coastguard services by either calling via a relay assistant or texting a message to 999 using our emergencySMS service.
- On the Relay UK app, simply tap the 999 button and then confirm to make an emergency call - or if you're using NGT Lite, call 18000 on your phone's dialler.
- Click 'Join' in the app window.
- You’ll connect to 999 and a Relay Assistant.
- Tell them which service you need then follow their responses in the app’s conversation window.
- The 999 operator will then connect you to the right emergency service.
1. Call 18000.
2. You’ll see ‘Emergency, which service? GA’ on your screen.
3. You’ll connect to 999 and a Relay Assistant.
4. Tell them which service you need then follow their responses on the textphone screen.
5. The 999 operator will then connect you to the right emergency service.
Set up your mobile now
Don't leave it until you need it, that's too late.
Do it now so you're ready, just in case.
Text 'register' to 999
What to put in your text
The service you need: ambulance, police, fire or coastguard
What's the emergency?
Where's the emergency? Be precise, including the name of the road and town and, if possible, more details like the house number or nearby landmarks or main roads.
Example of a good text
'Ambulance. Man having a heart attack. Outside Nibbles Pizza. Glossop Road Sheffield S10'
Be as accurate as possible when giving the location. The better your information, the faster the emergency services will be able to send help.
Send the message to 999
The emergency service will reply to you either asking for more information or telling you that help is on the way.
Make sure 999 gets the message
Don't assume that your message has been delivered until you get a reply. A text delivery report doesn't mean your message has been received by the emergency service.
It can take a couple of minutes to get a reply. If you haven't received one, call 18000 (if you’re able to) or, if possible, ask someone to call 999 for you.