You need to know that you’re calling a Relay UK user. So that means you should set up your Customer Relationship Management (CRM) or contact database to register whether a person is an Relay UK user or not.
When you’re calling a Relay UK user, there are two ways you can go about it:
1. Using the TextNumber
If the deaf or speech-impaired person has given you their TextNumber as a contact number, you’ll automatically connect to the Relay UK service when you call it. You can recognise a TextNumber by its prefix.
- Numbers starting 07777 connect to someone using the Relay UK app on a mobile.
- Numbers starting 03306 connect to someone using a textphone or the Relay UK app on a computer or tablet from a landline.
2. No TextNumber?
If the person you’re calling doesn't have a TextNumber, you can connect to the Relay UK service by dialling 18002 in front of their full phone number.